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Ronel Dela Cruz

Customer Support Agent — Night Shift · Customer Support

Bacolod City, PhilippinesActive 3 days agoAvailable in 2 weeks
94%Response rate
3hAvg response

About

Night-shift specialist covering US business hours, calm under pressure with refund and billing disputes.

Skills & Languages

Live ChatBilling SupportFreshdeskRefund Handling
AI Macro Writing
English (fluent)Filipino (native)

Work History

  1. Support Agent

    Subscription Box Company (US) · 2023 – Present

    Handles billing disputes and cancellations on the night shift.

Assessments

Typing speed70 WPM
x
Communication score89
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Billing Dispute Scenario86
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Availability

Available in 2 weeks
Full-time (40h/week)

Verification

  • Government ID
  • Email address
  • Phone number